Returns & Exchanges
RETURNS & EXCHANGES
We want you to feel confident in what you purchase from Built Slowly. Please review our policy below before initiating a return or exchange.
RETURNS
We accept returns on unworn, unused items in their original condition within 14 days of delivery.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Items must include original packaging and tags (if applicable)
- Proof of purchase is required
Once your return is approved and received, a refund will be issued to your original payment method.
Please note:
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
EXCHANGES
We offer exchanges for size-related issues, subject to availability.
If you need a different size:
- Contact us within 14 days of delivery
- We’ll provide instructions for sending the item back
- Once received, we’ll ship the replacement size (if available)
If the requested size is unavailable, we will issue a refund instead.
FINAL SALE ITEMS
Items marked Final Sale are not eligible for returns or exchanges.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos of the item
We’ll make it right as quickly as possible.
HOW TO START A RETURN OR EXCHANGE
To initiate a return or exchange, please email us at:
support@builtslowly.com
Please include your order number and the reason for your request. We’ll respond with next steps.
PROCESSING TIME
Once your return is received and inspected:
- Refunds are processed within 5–7 business days
- Your bank or payment provider may take additional time to post the refund
IMPORTANT NOTE
Built Slowly is a small, intentionally run brand. We appreciate your patience and understanding as we handle each request with care and attention.